Gift Voucher Giving Guide

In the lead-up to the festive season we receive a lot of enquiries about gift vouchers, so we've prepared a guide to help you choose the type of voucher that is best for you!

1. Physical Gift Vouchers

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We currently print six types of gift voucher:  £10, £15, £20, £30, £60, and High Tea for 2. This is a physical voucher which you can present to your cat-loving friend in person!

High Tea for 2 vouchers are for a limited time only and will no longer be available for sale after the 31st of December 2019, but we will still be serving High Tea from 2:00pm, 6 days a week, up to and including December 31, 2020.

Your gift recipient can use £60 vouchers for High Tea if desired - a £60 voucher will fully cover the cost.

We recommend a £60 Voucher or other cash value voucher if your gift recipient has dietary requirements or preferences that may make High Tea a challenge for them. They will have the choice to try Pet First Aid, any of our seasonal special events, or take even more guests with them for a Standard Entry visit. Any leftover credit can be used in the cafe to purchase food, drinks or gifts. 

Your guest can use Physical Gift Vouchers on our online booking system and in the cafe to purchase food, drink or gifts. It will not work on our online store. Vouchers are valid for 1 year only and the guest must redeem them before they expire as the system will automatically reject codes after the expiry date. 

2. Electronic Gift Vouchers

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These really are best if you're short on time. Electronic Gift Vouchers are available for immediate download and you can purchase them in a wider variety of denominations. We offer the following Electronic Gift Voucher values:

  • £10

  • £15

  • £20

  • £25

  • £30

  • £35

  • £40

  • £50

  • £60

  • £70

  • £75

  • £125 

These values allow you to include enough money for your guest to book in online and also to treat themselves in-store.  

Vouchers are valid for 1 year only and the guest must redeem them before they expire as the system will automatically reject codes after the expiry date. 

Once you've purchased your Electronic Gift Voucher, you'll receive an email with the details. However you can also create a personalised PDF version of your eVoucher to email across to your friend or print off and give it to them in person. The instructions for how this is done are further down on this page.

Your guest can use eVoucher on our online booking system and in the cafe to purchase food, drink or gifts. It will not work on our online store. 

How Shipping Works

We don't ship orders on Saturdays and Sundays, so if you need next-day delivery and it's a weekend, please pick up an Electronic Gift Voucher rather than a Physical Gift Voucher as you wont be able to get next-day delivery on a weekend or a Friday after 4pm. 

We ship orders on weekdays, and any orders received after 4pm will be shipped the following business day.

Any orders over £50 are eligible for free 2nd class shipping, so if you have a bit of time, you can get free shipping and delivery if you're happy to wait 3-5 days.

Last Postage Dates of 2019 - Post Office

We provide these postage dates for reference only - neither the Post Office nor us can guarantee delivery. Usually at this time of year there is a much higher rate of lost post, delivery problems and all sorts.

Wednesday 18 December: 2nd Class and 2nd Class Signed For

Friday 20 December: 1st Class and 1st Class Signed For and Royal Mail Tracked 48*

Saturday 21 December: Royal Mail Tracked 24*

Monday 23 December: Special Delivery Guaranteed

If you're cutting it fine and not sure you'll make the shipping dates, don't forget you can play it safe with an eVoucher. You also can provide the recipients address and as us to post it directly to their house instead of your own.